Dental Assistant. Warehouse Worker. Mechanical Engineer. Data Analyst. Flight Attendant. Social Worker. Physical Therapist. Front Desk Agent. Pharmacy Technician.
Loan Officer. Data Scientist. Machine Learning Engineer. Crew Member. Certified Medical Assistant. Nurse Practitioner. It is important to be concise and focused. Always prepare your slides and distribute ahead of time.
Ask if they want to go through the deck or just review the highlights. Read the body language of the group. If they look board, speed it up. If they look confused, slow down and ask for questions. Also remember these presentation tips. Start by summarizing the reason for the presentation. Expand with your verbal comments. Always give concise options: both pros and cons. Remember to summarize and outline next steps. Leave time for discussion at the end. Consider having a 30 second summary ready just in case a key manager has to leave before you can get through your presentation.
This is not only good advice for program managers. Good presentations and well run key meetings by a project manager may get the notice of senior management. This may be an area that they will feel comfortable with you as program manager.
Balanced Scorecard is a tool developed by Robert S. Kaplan and David P. Norton, as described in two successful books. The Balanced Scorecard balances the financial perspective with the organisational, customer and innovation perspectives which are crucial for the future of an organisation.
It is a tool program managers should become familiar with. Program managers will spend more time dealing with very busy, senior managers and stakeholders. Getting their time and attention may be a challenge. A technique that can be used is to try to understand their preferred communication style. Steering meetings are critical in ensuring that the senior stakeholders are aware of project progress and issues.
For this reason, it is important tailor the materials for these senior stakeholders. The following are guidelines for these meetings:. Program managers should create simple, crisp presentations for the sponsors. Program managers need to remember these are the people who can help overcome obstacles. They should let them help and give them the information they need to help.
A program manager must ensure each subproject creates a status report. These can then be rolled into the overall program status report. The program manager should define a subproject status format that lends itself to rolling into a program level status report. An action items list is a great way to do this. Program managers should ensure they have the business action items and stakeholder action items as well.
They should review every week. This will ensure that action items and task are not forgotten or lost which can happen easily in a complex project. Some people like to use issue and action items interchangeably. A clear distinction is preferred.
Issues are items for management attention, items they should be aware of and either monitor closely to take action on immediately. Action items are used to document items that may not appear in the project plans, but that need to be tracked and should not be forgotten a to-do list as it were. The program manager should be most concerned with the issues list. Risk reviews are critical.
Just by talking about them, the team may even end up avoiding the very risks they document. However, the program manager can help them and may well help himself. And it is part of the role. E-mail Address.
Work Phone. Enter comments or questions below. Submitting feedback Thank you for your feedback! Cancel Submit Feedback. While one of the lower-level roles in the structure of an IT department, it still comes with the aspects of managing people and ownership of systems. This role requires exceptional problem-solving skills, as those in this position typically have to troubleshoot technical issues.
The two main skills needed to become a successful IT manager are leadership and data analytics skills. This position requires a unique mix of technical knowledge and an understanding of business goals to be successful.
Senior IT managers may be asked to prepare an RFP for a new phone system for the leadership to review and approve. We already went over two of the most significant skills you need to have when considering the IT Manager career path. But those skills come with their own set of responsibilities.
The IT Manager is responsible for managing projects and ensuring that technical improvements or issues are resolved quickly. The IT Manager is responsible for their team, first and foremost. That means recognizing the need for growth, supervising productivity, and defining clear goals for their employees to meet. IT teams are essential to the success of any business. Being able to manage their workforce effectively, provide guidance and feedback, and being a sounding board for major issues is a huge aspect of the role.
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